Privacy Policy

Effective Date: May 22, 2026

Welcome to Healthy Aging SA (“Healthy Aging SA,” “we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding the personal information you share with us through our website, appointment forms, phone calls, SMS communications, and healthcare-related services.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with our clinic.

1. Information We Collect

a. Personal Information

When you contact us, book an appointment, complete a form, or communicate with our clinic, we may collect:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Appointment details
  • Medical or health-related information voluntarily submitted by you
  • Insurance or billing-related information (when applicable)
  • Messages, inquiries, or support requests

b. Technical & Usage Information

We may automatically collect certain information when you visit our website, including:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the website
  • Referring website URLs
  • Website interaction and usage behavior

This information helps us improve website performance, functionality, and user experience.

c. Business & Visitor Identification Information

We may use third-party analytics, advertising, or visitor identification technologies to better understand website traffic and improve our marketing efforts. These tools may identify companies or professionals visiting our website from business networks using commercially available business databases.

This information is used solely for healthcare service outreach, marketing analysis, and website improvement purposes.

2. How We Use Your Information

We may use your information to:

  • Schedule and manage appointments
  • Respond to inquiries and requests
  • Provide pulmonary, sleep apnea, breathing, and wellness-related services
  • Improve our website and patient experience
  • Send appointment reminders and service notifications
  • Communicate updates regarding our clinic or services
  • Analyze website traffic and performance
  • Maintain compliance with healthcare and legal obligations

2.a. SMS Communication Privacy

Healthy Aging SA respects your privacy and is committed to protecting your personal information when you opt in to receive SMS messages from us.

Phone numbers collected for SMS communication purposes will only be used to send:

  • Appointment reminders
  • Healthcare-related notifications
  • Customer support responses
  • Follow-up communication regarding services or appointments

SMS opt-in consent or phone numbers collected for SMS purposes will NOT be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

You may:

  • Reply STOP to opt out of SMS messages at any time
  • Reply HELP for assistance

3. HIPAA & Healthcare Privacy

Healthy Aging SA provides healthcare-related services including pulmonary care, sleep apnea treatment, and wellness consultations.

Any patient or healthcare information shared with us is handled in accordance with applicable healthcare privacy and security standards, including HIPAA requirements where applicable. We implement safeguards designed to protect sensitive patient information from unauthorized access or disclosure.

Please avoid sending highly sensitive medical information through unsecured website forms whenever possible.

4. Cookies & Tracking Technologies

Our website may use:

  • Cookies
  • Analytics tools
  • Advertising pixels
  • Visitor tracking technologies

These technologies help us:

  • Improve website functionality
  • Analyze website traffic and performance
  • Understand visitor interests
  • Enhance marketing and advertising campaigns

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Information Sharing & Disclosure

We do not sell or rent your personal information.

We may share information only with:

  • Trusted service providers assisting with website hosting, scheduling, analytics, CRM systems, or communications
  • Healthcare-related operational providers when necessary
  • Legal or regulatory authorities when required by law
  • Internal staff for authorized operational purposes only

All third-party providers are expected to maintain appropriate confidentiality and security standards.

6. Data Security

We implement administrative, technical, and physical safeguards to help protect your information against unauthorized access, alteration, disclosure, or destruction.

However, no online transmission or storage system can be guaranteed to be 100% secure.

7. Your Rights & Choices

You may have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate information
  • Request deletion of your information where permitted by law
  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those external websites.

9. Children’s Privacy

Our services and website are not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page along with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Healthy Aging SA

📍 525 Oak Centre Dr Suite 405, San Antonio, TX 78258
📍 220 W Goodwin Suite B, Pleasanton, TX 78064

📞 (830) 480-5133
📞 (210) 957-1867

✉️ info@healthyagingsa.com